Skip to Content
Alfa Connect On Group · ONWIFIX · OnWiFi.es · AC/ON · ONLAWEB

General terms of sale

Last updated: September 2026
ALFA CONNECT ON GROUP, S.L. · NIF B23895766
Registered office: C/ Guadalmansa 2, 1-11 · 29670 San Pedro de Alcántara (Málaga) · Spain
Registered in the Commercial Registry of Málaga, sheet MA-193062, entry 1 (electronic folio).
Email: info@onwifix.com · Phone: +34 613 42 51 89

1. Scope

These terms apply to the services and products that ALFA CONNECT ON GROUP, S.L. (hereinafter, ONWIFIX) offers through quotations accepted in the customer area portal.onwifix.com. Each quotation also includes its specific conditions (services, prices, timing and warranties), which prevail over these general terms where they differ.

2. How to contract

  • You receive your quotation by email with a link to the customer area.
  • You review the services, the options and the full PDF document.
  • You accept and sign electronically; the signature, date and time are recorded.
  • You pay online, if the quotation requires it.
  • You receive the confirmation by email and the document remains available in your customer area.

Contracts may be concluded in Spanish or English.

3. Prices

Prices are shown in euros with VAT itemised. Each quotation is valid for the period it states (30 days unless otherwise indicated).

4. Payment methods

  • Debit or credit card, through the secure Redsys gateway (BBVA Virtual POS).
  • Bank transfer to the account shown at the time of payment, using the quotation number as reference. The order is confirmed once the transfer is received.
  • SEPA Direct Debit, once the mandate has been signed.

Services with a recurring fee (for example OnMe, On365, OnDomotic or OnMe_ALTERMA) are charged each period with the same payment method, as set out in their specific conditions. We issue an invoice for every charge, available in your customer area.

5. Performance of the service

The visit or installation date is agreed with you after acceptance and, where applicable, payment. Changes or cancellations of an appointment are free up to 24 hours before; after that, travel may be charged.

6. Right of withdrawal

If you are a consumer, you may withdraw from the contract within 14 calendar days of its conclusion, without giving any reason, by writing to help@onwifix.com (you may use the model form below). We will refund the payments received within 14 days, using the same payment method.

If you expressly ask us to start providing the service during that period and then withdraw, you will pay the proportional part of the service already provided. If the service has been fully performed within the period with your express consent, you lose the right of withdrawal. Nor does it apply to equipment made or configured to your specifications.

Model withdrawal form: “I hereby give notice that I withdraw from the contract for the following service: [service and quotation number], accepted on [date]. Customer’s name and address. Date and signature (only if sent on paper).”

7. Returns and refunds

If a supplied item of equipment is defective, contact us: we arrange its repair or replacement under the legal guarantee. If a service already paid for is cancelled before it is provided (except as stated for appointments), we refund the amount using the same payment method within 14 days.

8. Guarantees

Products and services carry the legal guarantee provided for in the Spanish consumer protection law (Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios), in addition to the commercial guarantees stated in each quotation.

9. Recurring services: term and cancellation

The term, renewal and cancellation notice of each recurring service are set out in its specific conditions. You can request cancellation by writing to help@onwifix.com or from your customer area.

10. Customer service and complaints

You can contact us at help@onwifix.com, on WhatsApp at +34 613 42 51 89 or from the customer area. Official complaint forms of the Regional Government of Andalusia (hojas de quejas y reclamaciones) are available on request.

11. Data protection

We process your data in accordance with our privacy policy.

12. Applicable law

These terms are governed by Spanish law. If you are a consumer, the courts of your place of residence shall have jurisdiction.